Privacy Policy

Background

Orsatech Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of our clients and visitors to our website, www.orsa.tech, “Our Site”, and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site, or your first contact with our us in person, by telephone, email, post or secure message, and you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must not send us any personal information and must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account”

means an account required to access and/or use certain areas and features of Our Site;

“Cookie”

means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and

“Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About Us

Orsatech Ltd is a limited company registered in England under company number 08089852.

Our Site is owned and operated by Orsatech Ltd.

Registered address: 20-22 Wenlock Road, London, N1 7GU.

VAT number: GB259 7317 67.

Data Protection Officer: Nigel Waller, Director.

Email address: dpo@orsa.tech.
Telephone number: 020 3813 6130.
Postal address: The Smiths Building, 179 Great Portland Street, London, W1W 5PL.

3. What Does This Policy Cover?

This Privacy Policy applies to information we keep which is disclosed during any meeting with us whether in person, by telephone, or video call or information which is contained in any correspondence you may have with us by email, post or secure message. It includes written notes of the contents of a conversation that we may take during meetings. We may also record telephone or video calls, but only if we tell you at the start of the call and not otherwise. It also includes personal information you may disclose during a visit to Our Site.

Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

b) The right to access the personal data we hold about you. Part 13 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about Our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do We Collect?

Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data (please also see Part 14 on Our use of Cookies and similar technologies):

CategoryDescription (examples)
Basic Personal Information·        Your name

·        Your job title

·        Your personal and/or business email address, telephone number and secure messaging user ID

·        Your home address

Basic Business Information·        Business name

·        Business address

Other Contact Information·        Names, job titles, email addresses, telephone numbers and secure messaging IDs of your associates, investors or potential investors, shareholders, directors, employees, sub-contractors and personal details of employees or sub-contractors of other related third party businesses you may disclose to us
Detailed Business Information·        Detailed information about your business, and associated businesses, contained in documents that are sent to us by you by uploading to our OneHub Client Portal, or sent by email or secure messaging as attachments, or given to us in person or sent by post including products and services your business sells and intends to sell in the future, sales and marketing strategy, staff and sub-contractor names, job titles, and their salary and compensation terms, financial performance, names of competitors and future interests
Agreement·        The quotations we may send you, and any agreement with its terms and conditions relating to the products and services we may supply to you
Financial Transactions·        Payment information including bank and credit card details

·        Business details obtained from credit reference agencies

·        Invoices and payments relating to your account

Proof of Identity·        Copies of ID documents or proof of address
Business Records·        Business records obtained from Companies House

·        Business records obtained from PitchBook financial database

·        Publicly available business records

Feedback·        Feedback and reviews you give us on our products and services.
Personal Preferences·        Any consents which you provide to us regarding how we use your data, for example your preferences to be contacted for marketing purposes
Usage·        Records of emails or secure messages you send to us

·        The IP address, web browser type and version, operating system, mobile device type internet service providers name, language setting, and location of web browser that you may use when accessing Our Site

·        A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to when accessing Our Site

·        Usage data about how you use Our Site

Username and Password·        Your username and password for your Account on OurSite
7. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:
    • Communicating with you. This may include responding to emails, telephone calls, or secure messaging from you.
    • Answering questions on our products and services, and providing quotations on your request for our products and services.
    • Providing and managing your access to Our
    • Personalising and tailoring your experience on Our Site, and our responses to you emails, telephone calls, or secure messages.
    • Providing and managing your Account on Our Site.
    • Supplying our products and services to you. Your personal and business details are required in order for us to enter into a contract with you, and for the performance of that contract.
    • Personalising and tailoring our products and services for you.
    • Reporting the details of our invoices sent to you or your business and the date of your invoice payments to us to our credit reference agency Creditsafe.
    • Supplying specific personal and business data that you have approved can be sent to specified third parties approved by you, or loaded on specified third party websites approved by you, for the purpose of helping you and your business raise investment.
    • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by clicking on the unsubscribe link at the bottom of such emails).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email and/or telephone and/or text message with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods:

    • 5 years (60 months).
9. How and Where Do You Store or Transfer My Personal Data?

We will store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR. To do this we use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More information is available from the European Commission.

10. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

To better understand our customers, and for the legitimate interests of third party credit reference agencies, we share invoice and payment information with our credit reference agency Creditsafe.

We will share specific personal data approved by yourself with third parties, or third party websites, with your consent to assist you in raising investment for your business.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9.

Where the data is shared with third parties, or third party websites, to assist you in raising investment for your business we have no control over how your data is collected, stored, or used by the specific third party, or the specific third party website and we advise you to check the privacy policies of any such persons, businesses or websites before you consent to us providing any data to them.


11. How Can I Control My Personal Data?

In addition to your rights under the GDPR, set out in Part 5, when you submit personal data in person, or via post, email, telephone, secure messaging, on our Client Portal, or on Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see Part 14.

13. How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We aim to respond to your subject access request within 14 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for live chat features, our client portal, and redirects when you are directed to our website from digital advertising. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following necessary Cookies may be placed on your computer or device:

Name of CookiePurposeStrictly Necessary
_cfduidUsed by the content network, Cloudflare, to identify trusted web traffic.yes
_stripe_midThis cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.yes
CookieConsentStores the user’s cookie consent state for the current domain.yes
mDetermines the device used to access the website. This allows the website to be formatted accordingly.yes
PHPSESSIDPreserves user session state across page requests.yes
wc_cart_hash_#WooCommerce – stores a visitors shopping basket.yes
wc_fragments_#WooCommerce –  stores a visitors login information so they don’t need to keep logging in if browser closed.yes
woocommerce_cart_hashWooCommerce – necessary for the shopping cart functionality on the website to remember the chosen products – This also allows the website to promote related products to the visitor, based on the content of the shopping cart.yes
woocommerce_items_in_cartWooCommerce – necessary for the shopping cart functionality on the website to remember the chosen products – This also allows the website to promote related products to the visitor, based on the content of the shopping cart.yes
wp_woocommerce_session_#WooCommerce – necessary for the shopping cart functionality on the website to remember the chosen products – This also allows the website to promote related products to the visitor, based on the content of the shopping cart.yes

The following statistics Cookies may be placed on your computer or device:

Name of CookiePurposeStrictly Necessary
__utmaCollects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics.no
__utmbRegisters a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.no
__utmcRegisters a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.no
__utmtUsed to throttle the speed of requests to the server.no
__utmvSaves user-defined tracking parameters for use in Google Analytics.no
__utmzCollects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics.no
_gaRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.no
_gatUsed by Google Analytics to throttle request rate.no
_gidRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.no

The following marketing Cookies may be placed on your computer or device:

Name of CookiePurposeStrictly Necessary
_cfduidHubspot – Used by the content network, Cloudflare, to identify trusted web traffic.no
_hluidHubspot – Used to identify the visitor across visits and devices. This allows the website to present the visitor with relevant advertisement – The service is provided by third party advertisement hubs, which facilitate real-time bidding for advertisers.no
_hmplHubspot – Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products.no
_fbpUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.no
_gcl_auUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services.no
cf_use_obHubspot – Used to detect if the website is inaccessible, in case of maintenance of content updates – The cookie allows the website to present the visitor with a notice on the issue in question.no
frUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.no
gwccEnables Google Website Call Conversions – This registers if the visitor has clicked on call within the “contact us” sub-page. This information is used for statistics and marketing purposes.no
HUBLYTICS_EVENTS_53Hubspot – Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that the visitor is shown the same advertisement.no
i18n-cached-public-localesHubspot – Local storage of cache.no
MUIDBing – Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.no
MUIDBBing – Registers data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites.no
test-cookieDoubleclick.net – Used to check if the user’s browser supports cookies.no

The following unclassified Cookies may be placed on your computer or device:

Name of CookiePurposeStrictly Necessary
_onehub_workspaces_session_idOneHubno

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of: Data Protection Officer):

Email address: dpo@orsa.tech.
Telephone number: 020 3813 6130.
Postal address: The Smiths Building, 179 Great Portland Street, London, W1W 5PL.

16. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.